Personal Data Processing Policy

We consider guaranteeing the right to the protection of personal data to be a fundamental commitment of dogin', which is why we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679. As one of the main principles of this legal framework is transparency, we have prepared this document to let you know how we collect, use, transfer and protect your personal data when you interact with us in relation to products and services on our website. We reserve the right to periodically update this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In case of such changes, we publish the updated version of the Privacy Policy on our website and, therefore, kindly ask you to check its content periodically.

Information about the controller of personal data: "Ketko" EOOD is registered in the Commercial Register of the Registration Agency with company ID 203941060, with headquarters and management address: 1 Strandzha Planina Street, entrance. 1, fl. 3, Burgas, PO Box 8000, Bulgaria, e-mail: kucheshkata@dogin.bg We process your data on the following grounds: a contract concluded between you and us in order to fulfil our obligations under it; express consent from you - the purpose is specified for each specific case; subject to a statutory obligation. In the following paragraphs, you will find information about the processing of your data depending on the basis on which we process it.

For The Fulfilment Of A Contract Or In The Context Of Pre-Contractual Relations

We process your data in order to fulfil the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you. Purposes of processing: creating a subscription to dogin'; management and fulfilment of your request and fulfilment of a concluded contract; order processing, including acceptance, validation, dispatch and invoicing of the same; saving correspondence with orders placed, processing requests, reporting problems, etc. creating a user profile; providing support, including answering your questions in relation to your orders of dogin' goods and services. On the basis of the contract concluded between you and us, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including: personal contact details - contact address, delivery address, email, telephone number; identification data - two names; data on the orders placed through the user profile; email, letters, information about your troubleshooting requests, complaints, requests, complaints; credit or debit card information, bank account number or other banking and payment information in connection with payments made. The processing of the specified personal data is mandatory for us in order to be able to conclude the contract with you and fulfil it. We provide your data to third parties in order to offer you high quality, fast and comprehensive service. We provide personal data to the following categories of recipients (administrators of personal data): postal operators and courier companies; persons performing consulting services in various fields; marketing service providers - Google, Facebook, Postmark, Active Campaign, other. We delete the data collected on this basis 5 years after termination of the contractual relationship, regardless of whether due to expiration of the contract, cancellation or any other reason. The term is determined by the 5-year statute of limitations for possible claims from the contract.

To Fulfill Regulatory Obligations

It is possible that the law stipulates an obligation for us to process your personal data. In these cases, we are obliged to carry out the processing such as: obligations under the Anti-Money Laundering Measures Act; fulfilment of obligations in connection with distance sales, and off-premises sales, provided for in the Consumer Protection Act; provision of information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act; provision of information to the Commission for the Protection of Personal Data in connection with obligations provided for in the normative framework for the protection of personal data; obligations provided for in the Accounting Act and the Tax and Insurance Procedural Code, and other related legal acts in connection with the keeping of legal accounting; provision of information to the court and third parties, within the framework of proceedings before a court, in accordance with the requirements of the normative acts applicable to the proceedings; age verification when shopping online. We delete the data collected pursuant to an obligation provided by law after the obligation to collect and store is fulfilled or ceases. For example: under the Accounting Act for the storage and processing of accounting data (11 years); obligations to provide information to the court, competent state authorities, etc., grounds provided for in the current legislation (5 years). When required by law, we may provide your data to the competent state authority, natural or legal person.

After Your Consent

We process your data only after your express, unequivocal and voluntary consent. We will not foresee any adverse consequences for you if you refuse to process personal data. Consent is a separate basis for processing your data, the purpose of processing is specified in it and is not covered by the purposes listed in this policy. If you give us the relevant consent and until its withdrawal or termination of any contractual relationship with you, we will prepare suitable product/service offers for you. On this basis, we only process the data you have given us with your express consent. Specific data is determined on a case-by-case basis. Typically, the data includes: email; telephone; shipping address; names. On this basis, we may provide your data to marketing agencies and third parties. Consents may be withdrawn at any time. Withdrawal of consent does not affect the fulfilment of contractual obligations. Suppose you withdraw your consent to the processing of personal data in any or all of the ways described above. In that case, we will not use your data and information for the purposes specified above. We delete the data collected on this basis upon your request.

Processing Of Anonymized Data

We process your data for static purposes. This means for analyzes where the results are only generalizable and, therefore, the data is anonymous. Identification of a specific person from this information is impossible. How do we protect your data? To ensure adequate data protection for the company and its customers, we implement all necessary organizational and technical measures provided for in the Personal Data Protection Act. For the purpose of maximum security in the processing, transfer and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Rights of Users

Each User of the site enjoys all the rights to protect personal data according to Bulgarian legislation and the law of the European Union. Each User has the right to: awareness (in connection with the processing of his data by the administrator); access to your own personal data; correction (if the data is inaccurate); erasure of personal data (right to be forgotten); restriction of processing by the controller or personal data processor; portability of personal data between individual administrators; objection to the processing of his personal data; the data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which gives rise to legal consequences for the data subject or similarly significantly affects him; judicial or administrative protection in the event that the data subject's rights have been violated. The user can request deletion if one of the following conditions is present: the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; the user withdraws his consent on which the data processing is based, and there is no other legal basis for the processing; the personal data were processed unlawfully; the personal data must be deleted to comply with a legal obligation under Union law or the law of a Member State that applies to the controller; the personal data were collected in connection with the provision of information society services to children and the consent was given by the holder of parental responsibility for the child. The user has the right to limit the processing of his personal data by the administrator when: dispute the accuracy of personal data. In this case, the restriction of processing is for a period that allows the administrator to verify the accuracy of the personal data; the processing is unlawful, but the User does not want the personal data to be deleted, but instead requires the restriction of its use; the administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or defence of legal claims; objects to the processing pending verification of whether the legal grounds of the administrator prevail over the interests of the User.

Right of portability

The data subject has the right to receive the personal data concerning him and which he has provided to a controller in a structured, widely used and machine-readable format and to transfer such data to another controller without hindrance from the controller to whom the personal data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising the right to data portability, the data subject has the right to obtain a direct transfer of the personal data from one administrator to another, when this is technically feasible.

Right to object

Users have the right to object to the administrator's processing of their personal data. The administrator of personal data is obliged to terminate the processing, unless it proves that there are compelling legal grounds for the processing that take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. In case of objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority

Every User has the right to file a complaint against illegal processing of his personal data to the Commission for the Protection of Personal Data or the competent court.